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New cash machines

XYZ bank is very pleased to announce it is installing new 'Drive Through' cash machines, where customers will be able to withdraw cash without leaving their vehicles.

To enable customers to make full use of the new facilities, XYZ have conducted intensive behavioural studies to devise appropriate procedures for their use.

Please read the procedures which apply to you and remember them for when you use the new machines for the first time.

PROCEDURES FOR MALE CUSTOMERS:

1. Drive up to the cash machine.

2. Wind down your car window.

3. Insert your card and enter PIN.

4. Enter amount of cash required and withdraw.

5. Retrieve card, cash and receipt.

6. Wind up window.

7. Drive away.

PROCEDURE FOR FEMALE CUSTOMERS:

1. Drive up to the cash machine.

2. Reverse back the required amount to align car window with the cash machine.

3. Re-start the stalled engine.

4. Wind down the window.

5. Find Handbag, remove all contents onto the passenger seat to locate card.

6. Turn down the radio.

7. Attempt to insert card into the cash machine.

8. Open car door to allow easier access to the cash machine due to the excessive distance from the car.

9. Insert Card.

10. After 'invalid card' is displayed, remove store card and insert correct card.

11. Remove card.

12. Re-insert the card the right way up.

13. Re-enter handbag to find diary with PIN written on the inside back page.

14. Enter PIN.

15. Press 'cancel' and re-enter correct PIN.

16. Enter amount of cash required.

17. Check make up in rear view mirror.

18. Retrieve cash and receipt.

19. Empty handbag again to locate purse and place cash inside.

20. Place receipt in back of cheque book.

21. Re-check make up.

22. Drive forward 2 metres.

23. Reverse back to cash machine.

24. Retrieve card.

25. Re-empty handbag, locate card holder and place card into slot provided.

26. Re-start stalled engine and pull off.

27. Drive for 2-3 miles.

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Copyright Roy Dickason, October 2002 and April 2019.